Our stay was lovely. The room was very comfortable, the bed was comfy, the shower was excellent and there were complementary water and a fridge in our room. Also, there was a little chocolate on our pillow each day. Breakfast was good too. The staff were very friendly and helpful and made us feel welcome. Given that Siena is one of the nicest cities I've visited, this trip was one of the best I've taken. Nothing more I could ask for just continue giving guest the great service that you provide.