Staff are very welcoming and accommodating. They go out of their way to ensure their guests feel extremely comfortable and at home. They speak very good English, are friendly, helpful & knowledgeable. Airport pick up and return drop off was greatly appreciated. Location near airport was ideal for our overnight with early morning departure. The pool was a great way to relax for a few hours. The room was very quiet so easy to sleep considering I came off a long flight and needed a good sleep. The pillows and doona were so soft. Very nice rooftop bar and lounge. For an overnight stay I recommend this hotel. Perfectly place to stay after a 10-12 hour flight.