The service is pretty average although the check-in and check-out service are fast and efficient. My room deal did not come with breakfast but I had a look at the breakfast buffet section and I feel the hotel can do better. I traveled with my family of 2 kids and the hotel does not have good access for large bags and strollers. You need to haul the bags and strollers up a flight of stairs to the lobby although the concierge is more than happy to help you. Rooms and toilets are clean and nice though the interior may feel a little dated. If you're looking for a hotel where you will be out the whole day visiting and need a comfortable bed and clean toilets to pass the night, the Strand Hotel is the one for you.